Payment Policy

This Payment Policy outlines the accepted payment methods, billing terms, and security practices for orders placed with Plum Alley. By placing an order with us, you agree to the terms below.

1. Accepted Payment Methods

We currently accept the following payment methods:

Visa
Mastercard
American Express
Diners Club
JCB
Discover

All payments are processed securely at checkout. We do not accept cash on delivery, checks, bank transfers, or money orders at this time.

2. Currency

All prices on our website are listed and charged in US Dollars (USD). If you are paying with a card issued by a bank outside the United States, your bank may apply its own currency conversion rate and fees. We are not responsible for any conversion charges applied by your bank or card issuer.

3. When You Are Charged

Your card will be charged in full at the time your order is placed, not at the time of shipment. This confirms your order and allows us to begin processing it right away.

4. Order Verification

For your protection and ours, high-value or suspicious orders may be flagged for manual verification before processing. If your order is selected for review, we may contact you by email or phone to confirm your identity or billing details. This may briefly delay processing, and we appreciate your understanding.

We reserve the right to cancel and fully refund any order that cannot be verified.

5. Billing Information

Please ensure the billing name, address, and card details entered at checkout match the information on file with your card issuer. Incorrect billing information may result in a delay or decline of your payment.

6. Failed or Declined Payments

If your payment is declined, your order will not be processed. Please check with your card issuer or try an alternative payment method. If the issue persists, contact our support team and we'll be happy to help.

7. Payment Security

All transactions on our website are encrypted and processed through a PCI-DSS compliant payment gateway. We do not store your full card details on our servers.

8. Sales Tax

Applicable sales tax will be calculated and added at checkout based on your shipping address, in accordance with state and local tax laws.

9. Pricing Errors

While we strive for accuracy, an item may occasionally be mispriced due to technical or human error. If we discover a pricing error on an order you've placed, we will contact you before processing, giving you the option to proceed at the correct price or cancel for a full refund.