Shipping policy
Thank you for shopping with Plum Alley. This Shipping Policy explains how we process, ship, and deliver your orders. By placing an order with us, you agree to the terms below.
1. Order Processing Time
All orders are processed within 1–2 business days (excluding weekends and holidays) after payment confirmation. Orders placed after 3:00 PM ET will begin processing the next business day.
During high-volume periods (sales, holidays), processing may take an additional 1–2 business days. We will notify you by email if there is a significant delay.
2. Shipping Rates & Delivery Estimates
We currently ship to addresses within the United States only.
- Standard Shipping – 4–6 business days – $8.99 (Free on orders over $125.00)
- Express Shipping – 2–3 business days – $15.99
Delivery times are estimates from the date of shipment, not the order date, and are not guaranteed. Delays caused by the carrier, weather, or other events beyond our control are not our responsibility, though we will do our best to assist.
3. Order Tracking
Once your order ships, you will receive a shipping confirmation email with a tracking number. You can also track your order anytime using our built-in order tracking system, available directly on our website.
Please allow 24–48 hours for tracking information to update after receiving your shipping confirmation email.
4. Shipping Restrictions
We currently ship within the United States only and do not offer international shipping at this time.
We are currently unable to ship to PO Boxes. Please provide a physical street address at checkout.
5. Customs & Duties
As we only ship within the United States, customs fees and import duties do not apply to any orders.
6. Shipping Address
Please ensure your shipping address is complete and accurate at checkout. We are not responsible for orders shipped to an incorrect address provided by the customer. If you need to update your shipping address, please contact us at info@plumalley.shop within 2 hours of placing your order — we cannot guarantee changes once an order has entered processing.
7. Split Shipments
If your order contains multiple items, they may ship separately and arrive on different dates. You will not be charged extra shipping fees for split shipments, and you will receive tracking information for each package.
8. Lost, Stolen, or Undelivered Packages
If tracking shows your order as delivered but you have not received it, please contact us at info@plumalley.shop within 7 days so we can assist in locating your package or filing a claim with the carrier.
For packages lost in transit (not marked as delivered), please contact us within 10 days of the estimated delivery date, and we will work with the carrier to resolve the issue or arrange a replacement/refund per our Refund Policy.
9. Failed Delivery Attempts
If a package is returned to us as undeliverable due to an incorrect address, unclaimed status, or refused delivery, we will contact you to arrange reshipment. Additional shipping charges may apply for reshipment.
10. Order Confirmation
You will receive an order confirmation email immediately after purchase, followed by a shipping confirmation email once your order has been dispatched.
11. Contact Us
If you have any questions about your shipment or this policy, please contact us:
Email: info@plumalley.shop
Phone: +1 478-275-1972
Address: 2032 Veterans Blvd, Dublin, GA 31021, USA
Business Hours: Tue–Fri, 10 AM–6 PM (EST)